Find quick answers to common questions about our counselling services, including how to book an appointment, our cancellation policy, and insurance details. If you need more help, feel free to contact us below.
Prairie Pathway
FAQs & Contact
Questions?
FAQ Client Inquiries
Do I need a referral to book an appointment?
No! You do not need to obtain a referral from anywhere to access private counselling at Prairie Pathway Services. Simply book your intake session and complete the intake forms located in your Jane App account.
How do I book my first appointment?
All bookings are done through our online portal, available HERE. Select the type of service, location, or counsellor to see the available sessions.
Please note: You will be asked to create an account on the Jane App booking portal. This account will support all your future bookings, invoicing, and bill payments.
There are no available appointments, what can I do now?
If there are no available appointments with your counsellor, then they are fully booked or have not updated their availability yet. You can add your name to the waitlist in the Jane booking portal and will be contacted when an appointment becomes available.
What is your cancellation policy?
At Prairie Pathway, we strive to provide high-quality, consistent care for all our clients in a timely manner. We request that clients provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. This allows us to offer the time slot to other clients who may be waiting for an appointment.
Appointments cancelled with less than 24-hour notice may be subject to a late cancellation or no-show fee.
How much does counselling cost?
Counselling rates vary depending on the training of the counsellor and the type of session. Please see the list of services and prices below:
- Individual Counselling Sessions | $120 – $140
- Couples Counselling Sessions | $120 – $150
- Child and Youth Sessions | $140 – $160
- 15-Min Intake Consultation | Free
Payment is due at the time of services provided and we are happy to accept credit card payments through our booking portal or e-transfer payments via email. Payment details can be found on your invoice following your session.
Do you offer direct billing?
Unfortunately, not at this time. Payment is due at the time of services provided, then clients are responsible for submitting receipts to their health plans.
Invoices and receipts are provided automatically through our booking software to simplify and expedite this process as much as possible!
What Is Your Credit Card Policy?
We now require a credit card on file to book your appointment online. Please talk to your counsellor for other options if this were to be a barrier for you to access counselling supports.
Do you offer a Sliding Scale?
In an effort to provide accessible counselling services, we have limited reduced rate counselling sessions available. Please talk to your counsellor directly if you require financial flexibility.
Do you offer virtual sessions?
We have the ability to offer teleservice (virtual) sessions through our online booking portal, if requested. To set up virtual sessions, please book a free phone consultation to inquire about virtual sessions.
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